Australian Owned Australian Owned
Fast delivery Fast delivery
Trade Accounts Available Trade Accounts Available
Built for real worksites Built for real worksites
Australian Owned Australian Owned
Fast delivery Fast delivery
Trade Accounts Available Trade Accounts Available
Built for real worksites Built for real worksites
1300 816 689 sales@civilsafesupplies.com.au
Australia Flag Australian Owned
Fast delivery Fast delivery
Trade Accounts Available Trade Accounts Available
Built for real worksites Built for real worksites

Privacy policy

1.1 Introduction 

This website is owned and operated by CivilSafe Pty Ltd (ABN 90 694 279 180). Throughout this Privacy Policy, references to “we”, “our” and “us” are references to CivilSafe Pty Ltd. By accessing or using this website, you acknowledge and agree to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. 

CivilSafe is committed to safeguarding the privacy of all individuals who interact with our business. We handle all personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Privacy Act 2020 (New Zealand). 

We may update this Privacy Policy from time to time. Any amendments will be published on this page and take effect immediately upon publication. Your continued use of our website following any such update constitutes your acceptance of the revised Privacy Policy. We recommend you review this page periodically. 

1.2 Personal Information We Collect 

We collect personal information only where you knowingly and voluntarily provide it. This may occur when you create an account, submit an order, make a trade or wholesale enquiry, subscribe to communications, or otherwise correspond with us. The categories of personal information we may collect include: 

  • Full name, business name (if applicable), delivery address, billing address, email address and telephone number 

  • Payment and transaction information (processed securely through our payment gateway — see clause 1.4 below) 

  • Internet Protocol (IP) address, device information and browsing activity collected automatically through cookies or analytics tools 

  • Details of any trade licences, qualifications or accreditations you voluntarily provide to us in connection with an order or enquiry 

  • Any additional information you choose to submit to us 

1.3 How We Use Your Information 

Personal information is used solely for the purpose for which it was collected, or for directly related purposes, including: 

  • Processing, dispatching and fulfilling orders and managing your account 

  • Communicating with you about your orders, returns, deliveries or enquiries 

  • Sending marketing or promotional communications where you have provided your express or inferred consent (you may opt out at any time) 

  • Improving our website, product range, operational processes and customer experience 

  • Conducting internal business analysis and reporting 

  • Complying with applicable legal, regulatory and tax obligations 

 

 

1.4 Payment Information 

CivilSafe does not store credit card or debit card details on its systems. All payment information is encrypted and transmitted directly to our third-party payment processing provider via a secure payment gateway compliant with the Payment Card Industry Data Security Standard (PCI DSS). Once a transaction is finalised, card details are not retained by CivilSafe. 

1.5 Disclosure of Personal Information 

We do not sell, lease or trade your personal information to any third party. We may disclose your personal information to: 

  • Trusted third-party service providers engaged by us to facilitate the fulfilment of your order, including courier, logistics, freight and warehousing partners 

  • Payment processing providers, for the sole purpose of processing your transaction 

  • Professional advisers, including legal, accounting or auditing professionals, where necessary 

  • Government agencies, regulators or law enforcement bodies, where disclosure is required or authorised by law 

  • Any party where we reasonably believe disclosure is necessary to protect the rights, property or safety of CivilSafe, our customers or the public 

1.6 Data Security 

We implement reasonable technical and organisational measures to protect the security, integrity and confidentiality of personal information held by us. All employees and contractors of CivilSafe are subject to confidentiality obligations in respect of personal information. While we endeavour to protect your data using commercially reasonable safeguards, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security. 

1.7 Cookies and Tracking Technologies 

Our website uses cookies and similar technologies to enhance your browsing experience, maintain session data, remember preferences and gather aggregated, non-personally identifiable usage data. You may configure your browser to reject cookies; however, doing so may limit the functionality of certain features on our website. 

1.8 Access, Correction and Complaints 

You may request access to, or correction of, any personal information we hold about you at any time by contacting us at [info@civilsafesupplies.com.au]. We will respond to all legitimate requests within a reasonable period (and in any event, within the timeframes prescribed by applicable legislation). If you are dissatisfied with how we have handled your personal information, you may lodge a complaint with us, and we will investigate and respond within thirty (30) days. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au). 

1.9 Third-Party Websites 

Our website may contain hyperlinks to external websites operated by third parties. CivilSafe has no control over, and assumes no responsibility for, the privacy practices, content or security of those websites. We recommend that you review the privacy policy of any third-party website before providing any personal information. 

1.10 Contact 

For all privacy-related enquiries, access requests, corrections or complaints, please contact us at info@civilsafesupplies.com.au