Privacy Policy

1.1 About This Policy

This Privacy Policy explains how CivilSafe Pty Ltd (ABN 90 694 279 180) collects, holds, uses and discloses personal information. Throughout this document, “we”, “our” and “us” refer to CivilSafe Pty Ltd.

We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we deal with individuals in New Zealand, we also comply with the Privacy Act 2020 (NZ).

This policy applies to information collected through our website at www.civilsafe.com.au, over the telephone, and through any direct dealings with our team. By engaging with CivilSafe through any of these channels, you acknowledge and accept the practices described in this policy.

We may amend this policy from time to time. Any changes take effect immediately upon publication on our website. We encourage you to check this page periodically. Continued use of our services following a change constitutes acceptance of the updated terms.

1.2 What We Collect

We only collect personal information that is reasonably necessary for our business functions. Collection occurs when you voluntarily provide information to us, for example when you create an account, place an order, request a quote, contact us with a query, or subscribe to communications. The types of information we may collect include:

• Your name, business name (where applicable), postal address, delivery address, email address and telephone number
• Payment and transaction details (see clause 1.4 below)
• Internet Protocol (IP) address, device type, browser information and browsing behaviour, collected automatically via cookies and analytics tools
• Trade licence details, accreditations or project information you choose to provide in connection with an order or enquiry
• Any other information you voluntarily submit to us

1.3 How We Use It

We use the information we collect for the purpose it was provided, or for directly related purposes, including:

• Processing, dispatching and managing your orders and account
• Responding to enquiries, quote requests and support queries
• Sending transactional communications (order confirmations, shipping updates, invoices)
• Sending marketing or promotional content where you have opted in (you can unsubscribe at any time)
• Improving our website, product offering and customer experience
• Internal reporting, analysis and business planning
• Meeting our obligations under applicable laws, regulations and tax requirements

1.4 Payment Security

1.5 Who We Share It With

We do not sell, rent or trade your personal information. We may share your information with:

• Courier, logistics and freight partners engaged to deliver your order
• Our payment processing provider, solely for the purpose of completing your transaction
• Professional advisers (legal, accounting, audit) where necessary for our business operations
• Government agencies, regulators or law enforcement, where required or authorised by law
• Any other party where we reasonably believe disclosure is necessary to protect the safety, property or rights of CivilSafe, our customers or the public

Where any of our service providers store or process data on servers located outside Australia, we take reasonable steps to ensure those providers comply with privacy standards comparable to the Australian Privacy Principles. If you would like to know whether your data is stored overseas, please contact us.

1.6 Security Measures

We implement reasonable technical and organisational safeguards to protect the personal information we hold. All staff and contractors are bound by confidentiality obligations. While we take commercially reasonable steps to secure your data, no system of transmission or storage is completely immune to risk, and we cannot guarantee absolute security.

1.7 Cookies

Our website uses cookies and similar technologies to maintain session data, remember preferences and collect aggregated usage statistics in non-identifiable form. You can configure your browser to block cookies, though doing so may limit certain functionality.

1.8 Accessing and Correcting Your Information

You may request access to, or correction of, personal information we hold about you by contacting us at info@civilsafesupplies.com.au. We will respond within a reasonable period and in accordance with the timeframes prescribed by applicable law.

If you believe we have mishandled your information, you may lodge a complaint with us and we will investigate within thirty (30) days. If the matter is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

1.9 External Links

Our website may link to third-party sites. We do not control and are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before submitting any personal information.

1.10 Contact Us

For privacy enquiries, access requests or complaints: info@civilsafesupplies.com.au